I was just entering the site office of my valued client’s (a reputed and respected Builder of Ghaziabad) when someone called me from the back in a very loud and harsh voice –“I told you earlier also that we don’t need your products then why are you visiting our office again and again?” And before I could answer him back, I heard another very loud and deep voiced from the inside chamber of the said office –“please don’t stop him, let him come, I have invited him”, and in a very harsh voice and unpleasant gesture the Director – Projects and Purchase allowed me to step inside his office.
I was trying to meet with the CMD (Chairman and Managing Director) of this company for last one month, but I could not get any success in meeting him. With continuous efforts and repeated follow ups with the CMD’s office, finally I got an appointment to meet with the Director who was also the Head of the Projects and Purchase of the said company, instead of CMD Sir.
I had prepared special ‘power-point presentation’ for the Director – Projects and Purchase, along with our products and services details which we intended to offer to this particular group; but it so happened that during the pp-presentation time, he was not concentrating on the said presentation and was also not showing much interest in it. At the same-time he was not asking any question also. It became a one way communication, but I continued. Meanwhile, the repeated interference by way of phone-calls which he was getting on his two beautiful mobile phones, further deviated his attention from my pp-presentation, but I kept on talking about our products, its features and how we can add value to his company’s products and services. I was halfway through with my presentation when he told me to ‘Stop’ and made a sarcastic statement by saying “thanks for your presentation, your products seems to be good, but we have already decided to buy another brand, anyways, we will try to use these products in our next project, alright?” And the said meeting was for-closed without any positive outcome and results.
I was more than convinced that the CMD will definitely like our products provided I can get an appointment with him. I was sure; I will be able to convince him, but my luck was not in my favor this time, but still I wanted to make one more try, may be God may favor me next time. Therefore, I came back at the reception and asked the receptionist about CMD’s next visit to the office. She told me that CMD is not well and he may not come for another week or so because he is having severed tooth ache problem.
I requested her to give me his residence address. She hesitated in the beginning but after my repeated request, she very kindly gave me the address. Same evening, I visited CMD’s residence. He was actually not well and was taking rest when I called upon him. I met with his family members and requested them not to disturb him and told them about the purpose of my visit. They listened to me very tentatively and requested me to leave my visiting card and assured me that someone will call me from his office next week positively.
As promised, next Monday afternoon, I got a confirmation-call from CMD sir office to meet him on Wednesday at 4 p.m. sharp. And here I am today, at 3:45 p.m. when I was entering his office someone called me from the back. (He was the Director and elder son of the CMD). Thereafter, the receptionist came running to me and guided to CMD sir’s office personally.
I was totally surprised to meet CMD Sir. He was in his mid 60’s with silvery grey hair, wearing white full sleeved shirt and trousers. Looking like a Saint, who came from the heavens and sitting at this office to meet me. He welcomed me with a soft smile and told me to be seated and instructed his staff to send tea and snacks. I was totally shocked and amazed to see his reception which made me at ease, calm and comfortable at the same time very relaxed.
He very politely and in a very soft voice told me to start with my pp-presentation. He watched 15 minutes presentation very carefully, asked questions in between and told me that he liked the product very much. At the end of the presentation he asked me only one question: “Can you install 3 units of your wonder-products as a trial order within next three days at our sample flat?” And that was the sentence for which I was waiting for a very long time. I could not believe my luck, but yes it was true and CMD sir was not joking with me and he was serious and he meant what he said.
We executed the said trial order within next three days very successfully and after comparison with their existing products they told us to submit our quotation first for the 1st phase of their existing project and at the time of finalization of the order, they decided to finalize the orders not only for their existing project but for all their three forthcoming residential projects also.
I can never forget that very moment when this customer came in front of me and told me that they liked our product very much and they want to buy it. I pray to the God Almighty to make all my customers like the CMD sir who is more than a customer to me, who is like a living Angel for me. May god give him long and health life along with lots of wealth, name, fame, recognition and all his dreams may come true, Amen!
With prayers
Gurcharan
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